This is a demo store. Any orders placed through this store will not be honored or fulfilled.

RETURNS


Do you accept returns & how long do I have to contact you?

What is the returns address?


 

 RETURNS INFORMATION

  • If you wish to return an item to us for an exchange or full refund you must inform us within 7 days of receiving your order using the secure form on our contact page.
  • All items will need to be returned and received by us within 14 days from date of purchase.
  • We will issue a full refund for items returned to us, less postage and packing costs relevant to your order.
  • We will refund you by credit card or cheque within 7 days of receipt of the returned items.
  • If any items are faulty we will of course refund you for the items and all postage costs incurred.
  • Please make sure that you have enclosed either a copy of your order, or your name with order number inside the parcel.
  • All returns are the responsibility of you, the sender. We recommend using a recorded service when sending anything to us. We will not be held responsible for any returns not received by ourselves.

 


RETURNS ADDRESS

 

We recommend you send your return using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.

Until we receive your return to our warehouse, the items and their condition are your responsibility.

 

SEND TO:

  •             Fascinator Store Returns
                101 Braddon Road
                Loughborough
                Leicestershire
                LE115YY
                United Kingdom